Services for electricity distribution customers
Fortum divested its electricity distribution businesses in Finland and Norway in 2014.
In Sweden, we continued to develop our electricity distribution operations for our over 900,000 customers,
focusing on services and improving the security of supply. In Sweden, the SäkraNät programme improving electricity distribution reliability continued in 2014. The programme initially aimed to cut power outages by half within five years for customers living outside urban areas. The goal was achieved in 2010, but the programme still continues.
During the year, we also continued with measures to improve the satisfaction of our electricity distribution customers. In Finland and Sweden we arranged customer panels and, based on the discussions within them, we developed our products and services to better meet the needs of our customers. Customer use of our online customer service channels continued to increase during the year. We also developed customer and outage communications in social media channels in all the countries we operate.