Annual Report 2014 | Suomeksi |

Services for heat customers

We supply heat to millions of people in eight countries. Our activities in 2014 focused on improving the security of supply of heat, on having a dialogue with our customers and on developing new products.

An open district heat network offers our customers the opportunity to sell surplus heat back to the district heat network. Data centres, grocery stores, hospitals and our other similar customers that produce surplus heat can

significantly improve their energy efficiency with an open district heat network.

To improve our customer service we implemented a new text messaging system in Finland to effectively notify customers about planned and unplanned disruptions in the heat supply.

In Sweden, Fortum Värme was granted membership in ”Price Dialogue”. Price Dialogue aims to improve customers’ position and to make sure that changes in district heat pricing are reasonable, predictable and stable from customers' point of view. Project has increased transparency in district heat pricing. We offer also energy advice for our district heating customers. Towards the end of the year we launched an open district heat network in Sweden, which offers country's first marketplace for surplus heat.

In Poland, we continued the work to reduce district heating disruptions and to improve the communication about

disruptions and the direct interaction with the end user. We successfully increased dialogue with our customers through social media services.

In Russia, we continued modernisation of the heat networks in the Chelyabinsk and Tyumen regions.

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